An investigation of factors that infuence the management of knowledge in organizations

Modern organizations are increasingly seen as knowledge-based enterprises in which proactive knowledge management is important for competitiveness. This paper introduces a descriptive framework for understanding factors that in¯uence the success of knowledge management (KM) initiatives in an organization. It identi®es three main classes of in¯uencing factors (managerial, resource, and environmental) and characterizes the individual factors in each class. A Delphi process was used to develop and assess the framework. The Delphi panel was comprised of 31 recognized researchers and practitioners in the KM ®eld. The resultant framework can be used by researchers for KM issue and hypothesis generation, by practitioners for benchmarking KM practices, and by educators for helping organize the study of KM.

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